Objectives
To Provide a Transparent and Accessible Platform for Grievances
To offer students, faculty, and staff an open, approachable, and fair mechanism to voice their concerns and complaints related to academic, administrative, or personal issues.
To Ensure Timely and Effective Resolution of Complaints
To address and resolve grievances in a prompt, impartial, and constructive manner, ensuring justice and institutional accountability at every level.
To Promote a Student-Centric and Supportive Environment
To create a responsive campus culture where the voices of students, particularly first-generation learners, are heard and respected, enhancing their overall college experience.
To Prevent Escalation of Issues Through Early Intervention
To proactively identify recurring or systemic issues and address them at an early stage through mediation, counseling, and constructive dialogue.
To Strengthen Trust and Transparency in Governance
To build confidence among students and staff in the institution’s commitment to fairness, transparency, and continuous improvement through regular monitoring and reporting.